Privacy & Digital Products Policy  (Last updated 2026-05-26)

Who we are
LYRA QMS Coaching & Compliance (“we”, “us”) is a consulting firm based in British Columbia, Canada. We provide digital templates and resources related to quality management and compliance for cannabis and pharmaceutical businesses.

1. What you are buying
   Our digital products are downloadable templates, tools, and guides. They are not legal advice and do not replace professional legal or regulatory counsel. You are responsible for reviewing and adapting any template to your own operations and local regulations.

2. No physical delivery
   All products are delivered digitally only. You will receive access by download link or email after payment  is completed.                                                         

3. Use of the content
   You may use the purchased templates inside your own organization. You may not resell, share, or distribute our digital products to third parties.

4. No guarantee of regulatory approval
   Our materials are designed to support good practices (e.g., GACP, EU-GMP, ISO 9001, ISO 17025), but we do not guarantee that using them will result in any specific regulatory approval, license, or audit outcome.

5. Refunds for digital products
   Because our products are digital and accessible immediately after purchase, all sales are final and non‑refundable, except where required by applicable law.

6. Data we collect
   When you purchase a product, we collect basic information such as your name, email address, billing details, and purchase history. We use this information to process your order, provide access to your products, and comply with legal and tax obligations.

7. How we store your data
   We store your data securely and only for as long as needed for accounting, legal, and business purposes. We do not sell your personal data

8. .Sharing your data
   We may share your data with trusted service providers (for example, payment processors or email service providers) only to process your order and deliver your products. These providers must protect your data and may not use it for their own marketing.

9. Your rights (including EU/EEA customers)
   If you are in the EU/EEA or the UK, you may have rights to access, correct, or delete your personal data, and to object to certain types of processing. To exercise these rights, contact us using the details below.

10. Contact
    If you have questions about this policy or our digital products, you can contact us at:

11. Email: James@lyraqmscompliance.com
    Location: British Columbia, Canada

​